Contact

Portican is operated by Nydrok LLC. Below are the details that belong on an invoice, in a contract and in any complaint.

Get in touch

We correspond in English, Slovak and Czech. Email is answered on working days. When a store has stopped selling, we treat it as urgent whatever the hour.

The company behind it

Registered name
Nydrok LLC
Registered office
1209 Mountain Road Pl NE, Ste R
87110 Albuquerque, New Mexico
United States of America
EIN
36-5152970
Email
info@portican.com
Phone
+1 505 348 6365

Billing

Paid plans are billed monthly in advance. You get the document by email on the day the payment is posted, and it is also in your store’s admin under Subscription. If you need the document made out to a company other than the one running the store, write to us and we will change the billing details.

Complaints and disputes

Send a complaint about the service to info@portican.com. We will deal with it within 30 days at the latest. The detail is in our terms of service.

If you are a consumer and are not satisfied with how a complaint was handled, you have the right to approach an alternative dispute resolution body, or to use the European platform at ec.europa.eu/consumers/odr.

Data protection

How we handle personal data is set out in our Privacy notice. Questions about data go to info@portican.com.