Terms of service

In force from 13 August 2026. Version 1.0.

These terms govern the rental of the Portican store. They are written to be read without a lawyer: what you get, what you pay for it, what we need from you, and what happens when we part ways.

1. Who provides the service

The service is provided by Nydrok LLC (the "provider", "we" or "us"). Our identification and billing details are on the Contact page. The address for anything done under these terms is info@portican.com.

2. What the words mean

• The service is the Portican store operated as software delivered remotely, including the admin, the storefront your customers see, hosting, backups and updates.
• The client is you, the person or company that ordered the service.
• A store is one instance of the service with its own catalogue, domain and settings.
• A market is a language and currency version of a store with its own domain, prices and tax rates.
• The client’s customer is whoever buys from the client’s store. They have no contract with us.

3. How the contract comes about

The contract is formed when a store is registered and we confirm it, or on the first subscription payment, whichever happens first. By registering you confirm that you have read these terms and agree to them.

The contract runs for an indefinite period with a monthly billing cycle, unless we agree otherwise.

4. What the service covers

The scope of the service is set by the plan published in the price list at portican.com at the time of the order. The price covers running the store, hosting, backups, both security and feature updates, and support to the extent of the plan.

The Free plan carries every feature and no expiry date, and is limited to a total of 50 orders across the lifetime of the store. Once that number is reached the store stops accepting new orders until the client moves to a paid plan; the data and the settings stay untouched.

We develop the service continuously. New features are made available to clients on the relevant plans at no extra charge. We reserve the right to change or withdraw a feature where we have a technical or legal reason to do so. If such a change were materially to the client’s detriment, we will give at least 30 days’ notice and the client may terminate as of that date.

Services beyond the rental, such as bespoke design, migration from an existing store or training, are ordered separately and charged once at a price agreed in advance.

5. Price and payment

Prices are as stated in the price list. Paid plans are billed monthly in advance at the start of the billing cycle. We issue the document electronically and send it to the client’s email address; the client agrees to receive it in that form.

Payments are processed by a payment gateway provider. Card details never reach us and we do not store them.

If a payment fails, we will notify the client and allow additional time. If that time passes without payment, we may suspend the store. A suspended store stops selling, but the data stays stored for the period set out in clause 11.

We may change the price. We will give at least 30 days’ notice and the new price applies from the next billing cycle. If you do not accept the change, you may terminate as of the date it takes effect.

6. What we do

• Run the store and keep it up to date.
• Back the data up daily and verify the backups by restoring them.
• Monitor availability and respond to outages.
• Provide support to the extent of the plan.

We target availability of 99.5 % per month. Availability does not count planned maintenance announced at least 24 hours in advance, outages at third parties beyond our control, or outages caused by the client.

7. What you do

• Give us accurate and current details, billing details included.
• Protect your credentials and do not share them outside the people who run your store.
• Take responsibility for the content you put in the store: products, copy, photographs, prices, and their compliance with the law.
• Take responsibility for your obligations towards your own customers, in particular your store’s terms, complaints handling, taxes and recording of sales.
• Do not use the service for unlawful content, or in a way that threatens its operation or other clients.

Where we suspect a serious breach, we may suspend the store temporarily. We will tell the client without delay and give the reason.

8. Rights to the software and to the content

The software remains ours. The client receives a non-exclusive, non-transferable right to use the service for the duration of the contract and to the extent of the plan. The software may not be sub-let or made available to third parties outside the people who run the store.

The content you put into the store remains yours. We process it only as far as providing the service requires.

9. Personal data

In relation to data about the client we act as controller. In relation to data about the client’s customers we act as processor and handle it on the client’s instructions. The detail, including the list of further processors, is in the Privacy notice, which forms an inseparable part of these terms.

10. Liability

We are liable for damage caused by breaching our obligations. Total compensation is capped at the amount the client paid for the service in the twelve months preceding the damage.

We are not liable for lost profit, lost business opportunity or indirect damage. We are not liable for the client’s content, for the client’s relationships with their customers, or for outages caused by third parties beyond our control.

The limits in this clause do not apply to damage caused intentionally or by gross negligence, nor anywhere the law does not permit them, in particular towards a consumer.

11. Ending the contract, and what happens to the data

The client may terminate at any time, effective at the end of the billing cycle, without giving a reason. Subscription already paid for a cycle that has started is not refunded.

We may terminate on 30 days’ notice. Where the client seriously breaches these terms, we may withdraw with immediate effect.

Once the contract ends, the store stops selling. We keep the client’s data for a further 30 days, during which the client may request it in a machine-readable format. After that we delete it, including from backups at the next rotation cycle. Accounting documents and records are kept for as long as the law requires.

12. Changes to these terms

We may change these terms. We will announce a change by email at least 30 days before it takes effect. If you do not accept it, you may terminate as of that date; continuing to use the service after that day means you accept the changed terms.

We archive previous versions and will provide them on request.

13. If you are a consumer

If you order the service outside your business activity, you have the right to withdraw from the contract within 14 days without giving a reason. If you expressly ask us to begin the service before that period ends and we then provide it in full, that right of withdrawal ceases under the law; we will point this out to you when you order.

You may complain to info@portican.com. You also have the right to approach an alternative dispute resolution body or to use the platform at ec.europa.eu/consumers/odr.

Nothing in these terms limits the rights that mandatory law gives you as a consumer.

14. Governing law and disputes

The contract is governed by the law of the state in which the provider is established, unless the law provides otherwise. Where the client is a consumer resident in the European Union, the mandatory consumer protection rules of their country of residence apply as well.

We will try to settle disputes by agreement first. Failing that, the competent court decides.

15. Language versions

These terms are published in several languages. Should the versions differ in meaning, the Slovak version is the reference text and prevails.

16. Final provisions

If any provision turns out to be invalid, the rest remain in force and the invalid one is replaced by the provision closest to its intent.

These terms take effect on the date stated at the top.