Where do customers return goods after withdrawing?

What customers can do themselves after they withdraw from the contract: how and where they return the goods, which reasons they can pick, whether they may ask to cancel an order before it is sent, and whether they get an email when their request moves on. Requests themselves are in Returns and complaints.

This text comes from the Portican admin, word for word as you see it on screen. When the screen changes, this page changes with it.

1. Sign in to the Portican admin.

2. In the menu, open Shipping and payments → Customer self-service.

3. Next to “How customers can return goods”, click the option you want.

4. Fill in “Return address”.

5. Next to “Reasons the customer can choose”, click the option you want.

6. Save your changes with “Save”.

• How do I set the return period and return fee?
• How do I cancel my subscription and what happens next?