How do I add a new product to my store?
Everything you sell. Open a product to change its photo, description and price. If one product comes in several sizes, each size is a…
Help
Answers to the questions merchants ask most often. The wording comes from the Portican admin, so it matches what you will see on screen.
Help topics
How do I create a category in my store?
The categories customers click in the shop menu. A product shows up in a category either because you added it, or because it matches a…
How do I add filters to narrow down a category?
The checkboxes customers use to narrow down a category, for example by occasion or who the gift is for. Create the question and its…
How do I set up delivery options and prices?
The delivery options a customer picks from at checkout, and what each one costs. If you fill in the description, that option also appears…
How do I set up cash on delivery or bank transfer?
How customers pay: cash on delivery, bank transfer and so on. Whatever you write in the instructions is shown to the customer right after…
How do I create a discount code or free delivery?
Discounts on the whole order, such as a voucher code or free delivery above a certain amount. To cut the price of a single product…
How do I set VAT rates?
The percentage charged for each group of goods in each region. Careful here: this changes what customers pay. Changing a rate does not…
Where do I find all my orders?
Every order, including baskets a customer abandoned without paying. For everyday work use "To fulfil" instead: it shows only orders that…
How do I start selling in another country?
Where your shop sells. Each market has its own web address, currency, language and tax rates, plus its own delivery and document…
How do I connect my own courier account?
Your own account with the courier. The transport is invoiced to your customer number and the label carries your name, so you paste your…
How do I turn on card payments?
Card payments in your shop. The money goes straight to your account, not through us: you set up your own account at the gateway and paste…
What is the order cut-off time for same-day dispatch?
The time of day after which orders ship the next working day. It moves the delivery dates a customer can pick, and it can show a countdown…
Where do I set the details shown on invoices?
Who is named as the supplier on documents from this market, which account the customer pays into, and how the documents are numbered. By…
How do I send invoices to my accountant?
Once a month the shop hands the issued invoices and credit notes to your accountant: as files for KROS OMEGA or ALFA plus, or as a…
Which emails does my store send automatically?
The e-mails your shop sends customers by itself, for example the order confirmation. Here you decide which ones go out and how their…
Where do I add my terms and privacy policy?
Your terms and privacy policy. They appear in the shop footer and the customer confirms them at checkout, so what they say is your…
Where do I upload photos for my store?
All the photos in the shop in one place, so you can upload several at once and then attach them to products. Deleting a photo removes it…
What is AI credit and how do I top it up?
Credit for work done by the model: the assistant in the administration, writing texts (articles, product descriptions, translations for…
What does my store cost and what is in my plan?
What your shop costs and how much of the plan you have used. Your plan is decided by orders: the monthly average over the last three…
Your store can be online in a few minutes
Setting up takes a few minutes and you do not need a card. When you are ready, you connect your domain and move to a paid plan.
No card needed. The Free plan has no time limit.